Pharmacy Operations Manager

Walgreens•Lyndhurst, NJ

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The position supports patient care and pharmacy operations by assisting with patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services allowed by law. It coordinates daily schedules, workflow, inventory, records, reports, equipment, supplies, and compliance activities. The manager supports insurance claim resolution and audits, security and asset protection, quality improvement, technology and process rollouts, community outreach, and pharmacy financial and service improvement. The role leads technician hiring, onboarding, training, scheduling, engagement, and performance accountability. It monitors training completion and licensure status, supports compliance with regulatory requirements, and maintains required PTCB certification and healthcare knowledge. The manager communicates information to the pharmacy team and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Manage day-to-day non-clinical pharmacy operations and administrative activities to maintain efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians, including decisions or recommendations concerning discipline and termination.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed, and patient and physician calls where allowed.
Assist with vaccines, health screenings, and other healthcare services where permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical work; ensure tasks are completed on time and maintain efficient pharmacy workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage pharmacy inventory activities that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts, change management, and team action planning.
Ensure pharmacy department equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager's direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with company policies and applicable laws.
Identify team members' pharmacy operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring team member licenses, registrations, and certifications and documenting their status.
Ensure selection, recruitment, record retention, and training procedures meet company policy and local, state, and federal requirements.
Maintain PTCB certification and required state certification or registration; complete required certifications, education credits, and company training.
Follow performance improvement plans and pursue professional development through self-monitoring, feedback, and mentoring.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings.