Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. The position manages technician selection, hiring, onboarding, scheduling, training, coaching, and performance management, including decisions or recommendations regarding discipline and termination. It assists pharmacists with patient-care activities and healthcare services where permitted by law, manages pharmacy workflow and inventory-related tasks that do not require pharmacist licensure, and supports operational quality, compliance, customer service, and pharmacy financial performance. The manager also supports community outreach, insurance-claim resolution, recordkeeping, security safeguards, asset protection, pharmacy equipment maintenance, and implementation of new technologies and processes. The role requires maintaining PTCB certification and ongoing pharmacy and healthcare knowledge, certifications, education, and training. The position requires a flexible schedule, including evening and weekend hours.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
- Obtain required certifications, education credits, and company training.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy services, with an increased focus on healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where allowed by law, patient and physician calls, and healthcare services permitted by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Perform non-clinical administrative and inventory-management activities under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead rollout of new technologies and processes, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow the company's Good Faith Dispensing policy under pharmacist supervision.
- Apply asset-protection techniques, support diversion monitoring, and report concerns that may compromise pharmacy security.
- Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance expectations.
- Hire, onboard, train, and schedule pharmacy technicians, and monitor timely completion of required training.
- Identify pharmacy-operations knowledge gaps and support team members through hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and help document licensure status.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification and current pharmacy and healthcare knowledge and skills.
- Complete required certifications, education credits, company training, and performance improvement plans; seek professional development and feedback.
- Communicate relevant support-center messages and emails to the pharmacy team.
- Participate in pharmacy and store meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
