Pharmacy Operations Manager

Walgreens•El Paso, TX

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions concerning discipline and termination. The role assists pharmacists with patient care activities such as registration, prescription data entry, medication preparation, counting, and verification where legally permitted. It also supports healthcare services, including vaccines and screenings, under pharmacist supervision and as allowed by law. The manager coordinates daily workflow and schedules, maintains pharmacy readiness and supplies, supports inventory management and annual inventory preparation, and helps ensure regulatory compliance, security, accurate insurance claims, and appropriate recordkeeping. The Pharmacy Operations Manager supports customer service, team performance, operational quality, and pharmacy financials. The role coordinates community outreach activities and off-site immunization clinics as directed by the Pharmacy Manager, supports technology and process rollouts, and communicates information to the pharmacy team. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. It also requires English fluency except in Puerto Rico, flexible scheduling including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, except at specified Community Specialty Pharmacy and Health System Pharmacy locations.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies and laws.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including decisions or recommendations concerning discipline and termination.
Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and model customer-service practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services such as vaccines and health screenings under pharmacist supervision and as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Support administrative activities and pharmacy inventory management that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support rollout of new technology and processes, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, and required training completion; identify knowledge gaps and support team training.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are active and compliant.
Follow company policies and legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or required state certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek feedback and professional development.
Communicate messages from the support center and key emails to the pharmacy team, and participate in pharmacy and store meetings, including 5-minute meetings and weekly Store Manager check-ins.