Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under pharmacist oversight and applicable company policies and laws. The manager is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations on discipline and termination. The role supports patient care and pharmacy operations, including prescription processing, non-clinical patient calls, inventory and workflow management, insurance claim resolution, compliance, equipment maintenance, community outreach, and coordination with pharmacy and store leadership. It also supports hiring, onboarding, training, licensure monitoring, team engagement, and communication across the pharmacy team. The position requires maintaining PTCB certification and relevant knowledge and skills, and obtaining required certifications and training.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of pharmacy technician work experience in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.
Responsibilities
- Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where permitted, patient and physician calls, and healthcare services allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, and adequately stocked pharmacy.
- Manage non-clinical administrative activities and pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
- Complete non-clinical patient calls and support the rollout of new technology and processes.
- Ensure pharmacy equipment is properly operated and maintained; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policies and communicate prescription errors to the accountable pharmacist while adhering to error-management and Continuous Quality Improvement policies.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Process insurance claims accurately, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager's direction, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partnerships.
- Lead technician performance management, including discipline and termination decisions or recommendations, and ensure compliance with laws, policies, attendance, and timeliness expectations.
- Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training.
- Identify team members' knowledge gaps and provide or arrange hands-on training and learning modules.
- Assist the Pharmacy Manager with monitoring pharmacy and team member licensure, registrations, and certifications, and ensure selection, recruitment, record retention, and training procedures are followed.
- Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
- Seek professional development, monitor personal performance, solicit feedback, and use the Healthcare Supervisor as a mentor and coach.
- Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the job description.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
