Pharmacy Operations Manager

Walgreens•Walnut Creek, CA

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports patient care and pharmacy operations by assisting with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. The role coordinates daily schedules, workflow, inventory activities, reports, records, equipment maintenance, and pharmacy cleanliness and supplies. It also supports insurance-claim resolution, third-party audits, financial and operational improvement, community outreach, immunization clinics, and retail partnerships. The manager helps ensure regulatory compliance, Good Faith Dispensing, asset protection, diversion monitoring, pharmacy security, and continuous quality improvement. The role leads technician hiring, onboarding, training, scheduling, engagement, and performance, and helps monitor required licenses, registrations, and certifications. The manager maintains PTCB certification and relevant pharmacy and healthcare knowledge, completes required training and education, follows performance improvement plans, and participates in store and pharmacy meetings. A flexible schedule, including evening and weekend hours, is required. The position is full-time and has a stated hourly pay range of $22.50 to $35.75; the actual rate depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Oversee day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable company policies and laws.
Select, recruit, schedule, onboard, train, coach, and develop pharmacy technician personnel; monitor training completion and performance.
Make or recommend technician performance-management decisions, including discipline, suspension, and termination, and address attendance and timeliness.
Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Support patient care through registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines and health screenings, where permitted by law and under pharmacist supervision.
Delegate and assign non-clinical pharmacy work, ensure tasks are completed on time, and hold team members accountable for workflow.
Coordinate the pharmacy's daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, inventory-management tasks that do not require pharmacist licensure, and annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies, asset-protection procedures, diversion-monitoring practices, pharmacy security requirements, and error-reporting and Continuous Quality Improvement procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events as directed.
Build and maintain relationships with retail partnerships.
Help monitor team members' licenses, registrations, and certifications and ensure they meet regulatory and legal requirements.
Communicate messages from the support center and other key emails to the pharmacy team and participate in pharmacy and store meetings.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Follow performance improvement plans and seek professional development, constructive feedback, and mentorship.