Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics. The role is responsible for selecting, scheduling, training, developing, and managing pharmacy technician personnel, including performance-related decisions. The position supports customer service, pharmacy workflow, patient-care activities permitted by law, inventory and administrative operations, insurance claim resolution, and pharmacy compliance and security. It coordinates pharmacy schedules and community outreach activities, supports technology and process changes, and works with the Pharmacy Manager and Store Manager to improve pharmacy financials, operational quality, and customer service. The manager leads technician hiring, onboarding, training, and scheduling; monitors performance and required licensure; maintains PTCB certification and required training; and communicates operational information to the pharmacy team. The role requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and at least one year of pharmacy technician experience in a retail or hospital setting. The posted hourly range is $22.50 to $35.75, with the offered rate dependent on factors including geography, skills, education, and experience.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain required PTCB certification and/or state-required certification or registration.
Nice To Haves
- Previous people management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
- Build customer relationships by anticipating needs and proactively offering services, with a focus on healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law.
- Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, coordinate daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
- Perform non-licensed business administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Apply asset protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including decisions or recommendations regarding discipline and termination, and ensure compliance with attendance, timeliness, and applicable laws.
- Manage technician hiring, onboarding, training, and scheduling; monitor completion of required training.
- Identify pharmacy operations knowledge gaps and support team members through hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring that pharmacy and team member licenses, registrations, and certifications are active and compliant; use Walgreens resources to document licensure status.
- Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
- Maintain PTCB certification through the designated program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
- Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Relay support-center messages and key emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
Benefits
- Benefits are referenced through the Walgreens benefits website; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
