Pharmacy Operations Manager

Walgreens • Englewood, CO

2d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, training, development, and performance management.

The position supports patient care, customer service, pharmacy workflow, inventory management, compliance, recordkeeping, insurance claims, and pharmacy equipment. It coordinates daily activities and community outreach, supports financial and operational improvement, and helps maintain the security and quality of pharmacy operations. The manager maintains required certifications and develops pharmacy and healthcare knowledge while communicating with the pharmacy team and participating in store and pharmacy meetings.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except at Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities, and maintain efficient workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics.
• Select, schedule, train, develop, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
• Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
• Support the pharmacist in patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
• Complete patient and physician calls under pharmacist supervision and support healthcare offerings, including vaccines and health screenings, as allowed by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and accountability for workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Coordinate daily pharmacy schedules, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
• Manage non-licensed administrative activities and pharmacy inventory tasks, including annual inventory preparation.
• Complete non-clinical patient calls and support the rollout of new technology and processes, change management, and team action planning.
• Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policies, asset-protection practices, diversion-monitoring procedures, pharmacy-error policies, and the Continuous Quality Improvement Program.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate pharmacist assignments to off-site immunization clinics and community events.
• Build and maintain relationships with retail partners.
• Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company policies.
• Identify team members' pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licensure, registration, and certification status.
• Follow company and legal requirements for employee selection, recruitment, record retention, and training.
• Maintain PTCB certification and obtain required certifications, education credits, and training; maintain and enhance pharmacy and healthcare knowledge.
• Follow performance improvement plans and pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor as a mentor and coach.
• Communicate relevant messages from the support center and key emails to the pharmacy team, and participate in store and pharmacy meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED