Pharmacy Operations Manager

Walgreens•Hoover, AL

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination. The position supports patient care by assisting with registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services allowed by law. It manages daily workflow, schedules and supplies, records and reports, inventory activities, equipment maintenance, insurance claims, audit follow-up, and operational compliance. The role also supports pharmacy security, asset protection, diversion monitoring, error reporting, and the Continuous Quality Improvement Program. The manager leads technician hiring, onboarding, training, scheduling, and performance, and helps ensure required licenses, registrations, and certifications remain active and compliant. The role maintains PTCB certification and relevant pharmacy and healthcare knowledge, participates in professional development, communicates updates to the pharmacy team, and participates in store and pharmacy meetings. It also supports community outreach and coordinates pharmacist assignments to off-site immunization clinics and community events at the Pharmacy Manager’s direction.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and authorized company policies, laws, regulations, and business ethics.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; manage their performance, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and promote customer service best practices and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines and health screenings, where permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, and adequately stocked pharmacy.
Manage non-clinical inventory and administrative activities, including annual inventory preparation, and ensure proper operation and maintenance of pharmacy equipment.
Complete non-clinical patient calls and drive the rollout of new technology and processes, engaging the team in action planning.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; apply asset protection techniques and report security or diversion concerns.
Follow Good Faith Dispensing policies under pharmacist supervision, communicate prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, and completion of required training; identify knowledge gaps and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager with monitoring team member licenses, registrations, and certifications and ensuring regulatory and legal compliance.
Follow company and applicable legal procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and required state certification or registration; complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, seek feedback, and pursue professional development.
Communicate support-center messages and key emails to the pharmacy team and participate in pharmacy and store meetings.