Pharmacy Operations Manager

Walgreens•Kirkland, WA

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and customer service; coordinates pharmacy workflow, schedules, inventory, equipment, records, and administrative tasks; and helps ensure compliance with applicable laws, policies, and quality processes. It also supports insurance claim resolution, third-party audits, pharmacy financial and operational improvement, outreach events, and retail partnerships. The manager hires, onboards, trains, and schedules technicians; monitors required training and credentials; and communicates with the pharmacy team and store leadership. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. English fluency is required except in Puerto Rico. The position requires a flexible schedule, including evening and weekend hours, and willingness to obtain active immunization certification within 90 days of hire, except at Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience and prior Walgreens experience with an Exceeding Expectation rating on the last performance evaluation are also listed.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions; assist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, recruit, hire, onboard, schedule, train, coach, and develop pharmacy technicians; monitor training completion and manage performance, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, model customer service practices, and develop customer relationships by anticipating needs and offering services.
Complete patient and physician calls under pharmacist supervision and assist with healthcare services such as vaccines and screenings where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure work is completed on time and maintain accountability for workflow.
Coordinate daily pharmacy activities and schedules, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Drive new technology and process rollouts, champion change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies, asset-protection practices, diversion monitoring procedures, pharmacy-error policies, and the Continuous Quality Improvement Program; communicate prescription errors and security concerns to the appropriate pharmacist or Pharmacy Manager.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Monitor technician attendance, timeliness, licensure, registrations, certifications, and regulatory compliance; use company resources such as the Walgreens Online Verification System to document licensure status.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training, and follow performance improvement plans.
Seek professional development through self-monitoring, constructive feedback, and mentorship from the Healthcare Supervisor.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including 5-minute meetings and weekly Store Manager check-ins.