Pharmacy Manager

Walgreens•Millwood, WA

25d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations and diagnostic testing. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The manager oversees pharmacy operations and compliance, including prescription dispensing, controlled-substance safeguards, insurance claims, pharmacy systems, records, and department maintenance. The position also leads staff hiring and performance management in collaboration with the Store Manager, maintains professional credentials and knowledge, communicates corporate health and wellness information, analyzes business performance, and builds relationships with the local medical community to support pharmacy growth. Walgreens serves nearly 9 million customers and patients daily through approximately 8,500 stores in the U.S. and Puerto Rico and has approximately 220,000 team members. The company describes its commitment as building trusted relationships that create healthier futures for customers, patients, team members, and communities. The role remains open until filled. Salary will vary based on factors including geography, skills, education, and experience; a specific range is not included in the posting.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve concerns, answer questions, and model customer-service practices that foster a positive and inclusive patient experience.
Promote pharmacy and healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medicine usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties such as compounding, drug therapy reviews, prescription verification, medication management, and accurate dispensing.
Ensure pharmacy operations comply with regulations, company policies, standards, and Good Faith Dispensing requirements, including applicable controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, opening and closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients in using them; identify productivity improvements.
Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and participate in third-party audits.
Follow up with medical providers to clarify prescriptions and address questions, interactions, allergies, alternative medications, and other care needs.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures where applicable.
Oversee pharmacy department maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and documentation required to operate the pharmacy.
Collaborate with the Store Manager on hiring, discipline, and termination, and ensure compliance with employment laws.
Set staff expectations and goals, foster teamwork, recognize improvements, oversee training, conduct performance reviews, and support team members’ career progression.
Address employee relations concerns, complaints, and conflicts, and support team member morale and welfare.
Maintain required licenses, credentials, and certifications; complete required education credits, training, and learning modules.
Keep pharmacy and healthcare knowledge current, pursue best practices, and seek professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance; oversee asset protection and inventory management and identify improvement opportunities.
Maintain relationships with local medical professionals and promote pharmacy services and health and wellness awareness in the community.