Pharmacy Manager

CVS Health•Katy, TX

13d•$65 - $85

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to deliver exceptional patient care, promote best practices, and maintain a culture of excellence. They oversee pharmacy operations and team performance, support safe and accurate prescription fulfillment, counsel and immunize patients, and ensure compliance with applicable laws, regulations, and company policies. The role includes coaching and onboarding colleagues, managing pharmacy inventory and schedules, reviewing operational reporting, and working with the Store Manager to support staffing and talent development. Pharmacy Managers also support pharmacist-delivered clinical services where permissible and maintain their own clinical and technical skills.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Customer service and team orientation, including the ability to respond appropriately to patients.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills to perform prescription-dispensing calculations.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to complete the physical demands of the role, including standing for extended periods, lifting and moving items, reaching, repetitive finger movements, stooping, and close visual work.
Ability to communicate and receive detailed information orally.
Leadership skills, including delegation, motivation, coaching, feedback, problem solving, and accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach colleagues, and follow up on pharmacy performance measures.
Direct the team in following workflow procedures and safety guardrails to support accurate prescription fulfillment.
Promote compassionate patient care, collaborate with patients’ healthcare teams, and resolve insurance or medication issues.
Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard and train new Technicians and Pharmacists, and monitor timely completion of required training and licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; assess performance, provide reviews, and address performance gaps.
Adapt to scheduling and business needs, write or delegate the pharmacy schedule, and contribute to an inclusive team environment.
Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
Foster safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete required training and CME, and pursue knowledge that supports patient care.
Support access to care and patient outcomes through pharmacist-delivered clinical services where permissible.
Comply with relevant laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, motivate and coach team members, provide feedback, address challenges, and take ownership of changing circumstances.
Perform additional tasks as directed by a Supervisor or Manager.