Pharmacy Manager

Walgreens•Mansfield, TX

19d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services to patients and oversees medication dispensing, preventive and clinical healthcare services, pharmacy operations, financial performance, inventory, and patient experience. The role ensures that medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. It also manages pharmacy staff performance, engagement, training, coaching, and professional development. The manager leads patient service and pharmacy operations, including counseling patients, performing pharmacist and clinical tasks, maintaining compliant and efficient workflows, handling pharmacy systems and insurance issues, and overseeing pharmacy facilities and documentation. In partnership with the Store Manager, the role supports staff hiring and development, business planning, community relationships, and pharmacy performance improvement.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least one year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Maintain licensing, credentialing, and certification required by federal and state regulations to provide clinical services.
Complete required education credits and company training.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least six months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist tasks including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescribed medications.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards; establish efficient workflows, oversee scheduling and staff assignments, and manage pharmacy opening, closing, and shift changes.
Apply the Good Faith Dispensing policy and applicable state and federal controlled-substance laws when filling prescriptions.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve payment rejections, work with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination as needed, and ensure compliance with employment laws.
Establish staff expectations and goals, promote teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
Maintain required licensing, credentialing, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and company training.
Seek professional development, monitor personal performance, solicit feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Develop relationships with local healthcare providers, promote pharmacy services in the community, and support the Store Manager in expanding health and wellness awareness.