Pharmacy Manager

CVS Health•Middle Village, NY

11d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and respond to change and performance opportunities. The manager models compassionate care, supports safe and accurate dispensing, provides meaningful patient counseling, and ensures pharmacy activities comply with applicable legal and regulatory requirements. The role directly manages pharmacy team members, oversees pharmacy operations and bench shifts, and partners with the Store Manager to build a talent pipeline. Responsibilities include coaching and performance management, onboarding and training pharmacists and technicians, scheduling, inventory oversight, immunization delivery, operational reporting, and action planning. The manager promotes a safe, inclusive, and supportive team culture and helps expand access to clinical care, including testing and prescribing services where permitted. The position requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs. It is a full-time position with 35 anticipated weekly hours. The stated base pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, pivot between tasks, and verify prescription information and label accuracy.
Customer service and team orientation, including the ability to respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying detailed spoken instructions.
Mathematical reasoning skills for prescription quantities, days’ supply, and bottle calculations.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to perform the stated physical demands, including remaining upright for extended periods, handling and reaching for items, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described.
Ability to express and exchange ideas verbally and receive detailed information through oral communication.
Team management and leadership skills, including delegation, collaboration, motivation, coaching, feedback, accountability, adaptability, and problem-solving.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model excellent patient care, and promote best practices.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunization practices.
Oversee pharmacy team members during bench shifts and strengthen performance through coaching and consistent follow-up.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Provide empathetic patient service, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and track completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; assess performance, deliver annual reviews, and address performance gaps.
Remain flexible for scheduling and business needs, and write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational gaps, and develop action plans concerning workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture, invite feedback, and take appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements concerning controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate team members, provide feedback and coaching, and address performance through discipline or termination when appropriate.
Perform additional tasks as directed by a Supervisor or Manager.