Pharmacy Manager

CVS Health•Virginia Beach, VA

11d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care and safe, accurate prescription services. The role models CVS Health’s values, cultivates a culture of excellence, and supports the team through coaching, onboarding, recognition, and change. The manager works at the pharmacy bench, provides patient counseling, promotes immunizations and pharmacist-delivered clinical services where permitted, and ensures compliance with legal, regulatory, professional, and company requirements. The position oversees pharmacy operations, staffing, workflow, inventory, training, performance management, and patient experience. It partners with the Store Manager and district colleagues to develop pharmacy talent, support licensure and training, maintain a safe and inclusive work environment, and use business reporting to identify and address performance gaps. The role requires flexibility to meet scheduling and business needs, including regular attendance at night and on weekends.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate, shift between tasks quickly, and confirm prescription information and label accuracy.
Ability to provide friendly, attentive customer service and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
Ability to use mathematics to determine quantities, days’ supply, and bottle counts for prescriptions.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to lead, delegate, motivate, coach, and support team members, solve problems, adapt to changing circumstances, and take accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead the pharmacy team during bench shifts, coach team members, and follow up consistently on pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Conduct onboarding for new Technicians and Pharmacists in the store and district, provide workflow training, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their timely completion of training and licensure requirements.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address gaps in workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture, invite feedback, and take appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example; delegate, empower, motivate, coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.