Pharmacy Manager

CVS Health•Albany, OR

14d•$70 - $91

About The Position

At CVS Health, the Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and lead through change. The role models genuine care, supports team members’ growth and recognition, and identifies and addresses performance opportunities. It includes working the pharmacy bench, counseling patients, and ensuring compliance with legal and regulatory requirements. The Pharmacy Manager directly manages pharmacy operations and colleagues, supporting safe and accurate prescription fulfillment, immunizations, inventory practices, patient experience, onboarding and training, performance management, scheduling, and regulatory compliance. The manager partners with the Store Manager on talent development, reviews operational reporting and creates action plans, and fosters a safe, inclusive, and psychologically supportive team environment. The role also maintains clinical and technical skills and supports pharmacist-delivered testing and prescribing services where permitted.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, service-oriented approach and ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills to calculate quantities, days’ supply, and prescription-filling needs.
Problem-solving skills to select an appropriate response to challenging patient or colleague interactions.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements and precise machine adjustments.
Close visual acuity for tasks such as transcription, computer use, and inspection of small parts.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.
Ability to accurately convey and receive detailed spoken information.
Leadership skills, including delegation, team motivation, coaching, feedback, problem-solving, adaptability, and accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market as business needs require.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coaching colleagues and following up on pharmacy performance measures.
Support safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflows and safety guardrails.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Conduct onboarding for new Technicians and Pharmacists in the store and district, including CVS workflow training, and monitor required training and licensure progress.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, conduct annual reviews, and address performance gaps.
Adapt to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting, identify operational gaps, and develop action plans related to workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by welcoming feedback and taking appropriate action.
Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, motivate and coach team members, provide feedback, and address performance, including discipline or termination when appropriate.
Complete additional tasks as directed by a Supervisor or Manager.