Pharmacy Manager

Walgreens • Saginaw, MI

4d

About The Position

The Pharmacy Manager provides patient-focused pharmacy consulting and clinical healthcare services, including medication counseling, immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and the performance and development of pharmacy staff.

The role leads patient service and pharmacy operations, including counseling patients, dispensing prescriptions, ensuring regulatory compliance, managing pharmacy workflow and schedules, resolving insurance and provider issues, maintaining pharmacy systems and facilities, and preparing required records and reports. The Pharmacy Manager also supports hiring, performance management, employee relations, staff training, and professional development.

The position analyzes pharmacy performance and inventory, identifies improvement opportunities, and develops relationships with local healthcare providers and the community to promote pharmacy services. A bachelor's degree in Pharmacy or a PharmD, current pharmacist licensure in the applicable district states, and required clinical credentials are specified.

Requirements

• Bachelor of Science in Pharmacy or PharmD degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
• Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Provide empathetic medication counseling and answer patient questions about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medications, and over-the-counter products.
• Promote patient experience by greeting patients, identifying needs, resolving issues, and informing them about pharmacy and healthcare services.
• Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, dispensing, and verification.
• Provide clinical and wellness services, including immunizations, diagnostic testing, disease state management, and patient outcome services.
• Ensure pharmacy operations comply with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
• Establish and manage efficient pharmacy workflows, including staff scheduling, role assignments, activity coordination, opening and closing, and shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities and support community health and wellness awareness.
• Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology.
• Improve productivity and ensure accurate insurance claim processing; resolve issues with insurers and providers and participate in third-party audits.
• Contact medical providers to clarify prescriptions, dosages, refills, interactions, allergies, and potential alternatives.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when applicable.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional and efficient department.
• Prepare and submit required pharmacy records, reports, and documentation.
• Collaborate with the Store Manager on hiring, discipline, termination, staff expectations, teamwork, and compliance with employment laws.
• Oversee staff training and performance reviews, recognize improvements, identify high-potential team members, and support career progression.
• Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
• Maintain required licenses, credentials, and certifications; complete required education credits and company training.
• Maintain and enhance pharmacy and healthcare knowledge, pursue professional development, and apply relevant retail and management practices.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
• Analyze pharmacy financial, customer service, and inventory performance; oversee asset protection and inventory management and identify improvement opportunities.
• Build relationships with local healthcare providers and promote pharmacy services and business growth in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager