Pharmacy Manager

CVS Health•Lake Ozark, MO

6d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. The manager models excellence and genuine care, supports awareness of new programs, onboards new pharmacy team members, and recognizes colleagues’ success. The role includes working the pharmacy bench, guiding team workflow, counseling patients, and following legal and regulatory requirements. The Pharmacy Manager oversees pharmacy operations and team performance, including safe and accurate prescription fulfillment, immunizations, inventory management, training and onboarding, regulatory compliance, scheduling, performance reviews, and operational reporting. The manager partners with the Store Manager to build a cross-trained talent pipeline and fosters a safe, inclusive, and engaging team environment. The role also supports pharmacist-delivered clinical services where permitted and requires ongoing development of clinical and technical skills.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Ability to provide friendly, helpful customer service and respond appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues, including active listening and accurately conveying detailed instructions.
Ability to use mathematics to calculate prescription quantities and days’ supply.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; adjust machines precisely; and perform close-visual-acuity tasks.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.
Ability to communicate spoken ideas and accurately receive detailed oral information.
Ability to lead by example, delegate, motivate, coach, solve problems, adapt, and take accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up on pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to ensure safe and accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow and completion of required training or licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, conduct annual performance reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reports, identify operational gaps, and develop action plans relating to workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety, and act on relevant feedback.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical care, such as testing and prescribing services where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to changing circumstances, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.