Pharmacy Manager

Walgreens•Hibbing, MN

24d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients about effective medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The manager ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The role oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and engagement, including training, coaching, and formal performance management. The manager leads patient-service efforts, provides medication counseling, performs pharmacist duties, and ensures compliant pharmacy operations. The position also manages pharmacy staffing and workflow, technology and insurance processes, pharmacy facilities and records, staff development and employee relations, business performance, and local community relationships. The posting states that the role requires a pharmacy degree, current pharmacist licensure in the states within the district, immunizer certification or willingness to obtain it within 90 days of hire, and at least one year of pharmacy experience. Additional supervisory experience and Walgreens experience are listed among preferred qualifications. The salary range is referenced but not provided in the supplied posting. The role remains open until filled.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing. The posting notes that more specific state requirements may take precedence.
Experience performing prescription-dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, answer questions, anticipate needs, and model customer-service best practices.
Promote awareness and use of Walgreens healthcare services, including patient consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, prescription review, interpretation, and dispensing.
Ensure the pharmacy operates in compliance with regulations, company policies, and standards, including Good Faith Dispensing and controlled-substance requirements.
Establish efficient pharmacy workflows by overseeing staff scheduling, role assignments, activity coordination, and team suggestions; manage opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients with those systems.
Identify productivity opportunities and ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support for patient registration and exception resolution and assist with patient issues.
Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional, presentable, and efficient department.
Prepare and submit records, reports, and other required documentation in accordance with state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff as necessary, while ensuring compliance with employment laws.
Partner with the Store Manager to set expectations and goals, promote teamwork, and foster a shared vision.
Recognize staff improvements through rewards programs; oversee training and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee-relations concerns, support team morale, and handle complaints and conflicts.
Maintain required licensing, credentialing, and certification for clinical services; keep pharmacy and healthcare knowledge current and complete required education and training.
Pursue professional development by monitoring own performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.