Pharmacy Manager

Walgreens•New Bern, NC

23d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients about medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in compliance with regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The Pharmacy Manager provides patient counseling and clinical services, supports accurate prescription fulfillment and insurance processing, maintains pharmacy systems and records, and ensures the pharmacy operates in accordance with applicable requirements. The role leads staff hiring, training, performance management, and engagement, and collaborates with store leadership and local healthcare providers to improve pharmacy performance and promote health and wellness services in the community.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: an average leadership-behavior rating of at least 3.0 on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Provide patient assistance, resolve issues, answer questions, and promote a positive patient experience.
Promote awareness and use of pharmacy healthcare services, including medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by store or district leadership.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers as needed.
Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled substance laws.
Manage pharmacy workflow, including staff scheduling, role assignments, coordination, opening and closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities and improve productivity.
Maintain knowledge of pharmacy technology systems and support staff and patients in using them.
Ensure insurance claims are processed accurately; resolve issues with insurers and medical providers and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions and address medication-related questions or concerns.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
Partner with centralized support on patient registration and exception resolution.
Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
Maintain and improve the pharmacy department, including housekeeping, repairs, equipment, and layout.
Prepare and submit records, reports, and documentation required to operate the pharmacy business.
Collaborate with the Store Manager on hiring, discipline, and termination, as necessary, and ensure compliance with employment laws.
Set staff expectations and goals, promote teamwork, recognize improvement, oversee training, and conduct formal performance reviews.
Identify high-potential team members and support their career progression; address employee relations concerns and maintain team morale.
Maintain required licensing, credentialing, and certification for clinical services; complete required education credits and company training.
Maintain and develop pharmacy, healthcare, retail, and management knowledge; seek feedback and professional development.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Build relationships with local healthcare providers and promote pharmacy services and health and wellness awareness in the community.