Pharmacy Manager

Walgreens•Lexington, KY

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory guidelines and company policies. The manager oversees efficient pharmacy workflow, financial performance, inventory, patient experience, staff engagement, and the professional development of pharmacy team members. The role delivers patient consultations about medication use, interactions, side effects, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products, referring patients to medical providers when needed. It performs pharmacist duties such as compounding, drug therapy reviews, verification, medication management, dispensing, and clinical and wellness services. The manager ensures compliance with applicable laws and policies, oversees pharmacy operations and technology, addresses patient and insurance issues, maintains the pharmacy department and required records, and works with the Store Manager and local healthcare community to support business growth. The manager hires and develops pharmacy staff in collaboration with the Store Manager, sets goals and expectations, oversees training and performance reviews, addresses employee relations concerns, and supports staff morale and career progression. The role also maintains required credentials and continuing education, communicates relevant corporate health and wellness information, analyzes pharmacy performance, and manages asset protection and inventory.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if on file.

Responsibilities

Greet patients, offer assistance, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
Anticipate patient needs and promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, accurate prescription review and dispensing, and clinical and wellness services.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled-substance laws.
Establish efficient pharmacy workflows; oversee scheduling, role assignments, activities, and team suggestions; and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology.
Identify productivity improvements and ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Partner with centralized support on patient registration, exception resolution, and patient issues; follow company procedures for virtual product review when applicable.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and other documentation required to operate the pharmacy business and comply with laws.
Collaborate with the Store Manager on hiring, discipline, and termination; promote teamwork and shared goals; recognize staff improvements; oversee training and formal performance reviews; and support team members’ career progression.
Address employee relations concerns, complaints, and conflicts, and support employee welfare and morale.
Maintain required licensing, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.