Pharmacy Manager

Walgreens•Cypress, CA

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients about the effective use of medications and potential drug interactions. The role offers preventive and clinical healthcare services, including immunizations, diagnostic testing, disease state management, and patient outcome services. It ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory guidelines and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and engagement. The manager develops pharmacy staff through training, coaching, and formal performance management. The role also works with the Store Manager and local healthcare community to support pharmacy operations, business growth, and health and wellness awareness.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
Internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
Internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee scheduling, role assignments, coordination of activities, and team-member suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology-related needs.
Identify opportunities to improve productivity and ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution, and conduct virtual product reviews according to company procedures when working in virtual environments.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination; ensure employment-law compliance; establish team expectations and goals; and foster teamwork.
Oversee staff training and formal performance reviews, recognize improvements, identify high-potential team members, and collaborate on career progression.
Address employee relations concerns, complaints, and conflicts, and support employee welfare and morale.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and training; and pursue professional development.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; identify trends and opportunities for improvement.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.