Pharmacy Manager

Walgreens•American Canyon, CA

18d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures that prescribed medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory guidelines and company policies. The Pharmacy Manager oversees efficient workflow, pharmacy financial performance, inventory, patient experience, and pharmacy staff performance and engagement. The manager supports staff development through training, focused coaching, and formal performance management. The role serves patients and the local community by answering medication questions, helping patients understand treatment, resolving service and insurance issues, and promoting Walgreens healthcare services. It also manages pharmacy operations and compliance, supports the pharmacy’s technology and systems, maintains required records, and analyzes pharmacy performance. The Pharmacy Manager collaborates with the Store Manager and local healthcare providers on staffing, business planning, community outreach, and pharmacy growth. The position requires a pharmacy degree, current pharmacist licensure in the states within the district, immunization certification or willingness to become certified within 90 days of hire, and at least one year of pharmacy experience. Walgreens describes itself as serving nearly 9 million customers and patients each day through approximately 8,500 U.S. and Puerto Rico stores, with approximately 220,000 team members.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, and provide a positive patient experience.
Promote awareness and use of Walgreens healthcare services, including patient consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing and controlled substance requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignment, activity coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy technology and systems, and support staff and patients with those systems.
Identify opportunities to improve productivity and ensure insurance claims are processed accurately; resolve issues with insurers and providers and participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to discuss alternatives and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product review in virtual environments according to company procedures.
Manage pharmacy department maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination; ensure employment-law compliance and establish expectations and goals for pharmacy staff.
Oversee staff training and formal performance reviews, recognize improvements, identify high-potential team members, and support their career progression.
Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
Maintain required licensing, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and company training.
Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory performance data; manage asset protection and inventory; identify trends and improvement opportunities.
Build relationships with local medical professionals, promote pharmacy services in the community, and support the Store Manager in expanding health and wellness awareness.