Pharmacy Manager

Walgreens•Tucson, AZ

24d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients regarding medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures that medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The Pharmacy Manager manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and engagement, while supporting staff development through training, coaching, and formal performance management. The manager leads patient-service and pharmacy operations, including counseling patients, overseeing prescription fulfillment and clinical services, maintaining regulatory compliance, coordinating pharmacy staffing and workflow, and resolving patient and insurance issues. The role also manages pharmacy assets and inventory, analyzes performance, maintains relationships with local healthcare providers and the community, and collaborates with the Store Manager on staffing, business opportunities, and health and wellness initiatives.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average leadership-behavior rating of at least 3.0 on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, and model customer-service practices that promote a positive patient experience.
Promote awareness and use of pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients with those systems.
Identify productivity improvements and ensure accurate insurance claim processing; resolve patient issues with insurers and medical providers and conduct or participate in third-party audits.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution.
Conduct virtual product reviews according to company procedures and guidelines when working in virtual environments.
Maintain the pharmacy department, including repairs, cleaning, equipment, and layout, to support a functioning, presentable, and efficient workspace.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, while ensuring compliance with employment laws.
Partner with the Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision.
Recognize staff improvements through rewards programs; oversee staff training and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, staff complaints, and conflicts, and support team morale and employee welfare.
Maintain required licensing, credentialing, and certification for clinical services.
Keep pharmacy and healthcare knowledge current, complete required education credits and training, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Develop relationships with local physicians, nurses, and other healthcare providers, promote the pharmacy in the community, and support health and wellness awareness.