Pharmacy Manager

CVS Health•Highland Park, IL

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The role models CVS Health’s values, provides safe and appropriate dispensing, counseling, and immunization services, and supports a positive patient experience through empathy, collaboration, and proactive resolution of insurance or medication issues. The manager oversees daily pharmacy operations and workflow, supports accurate prescription fulfillment, manages inventory with particular attention to cold-chain products, and ensures compliance with applicable laws, regulations, professional standards, and company policies. The role onboards and trains pharmacists and technicians, oversees staff pharmacists and district support pharmacists where applicable, manages performance, and partners with the Store Manager on staffing and talent development. The Pharmacy Manager also reviews business reporting, develops action plans, supports clinical services where permissible, maintains relevant clinical and technical skills, and fosters a safe, inclusive, and supportive team environment. The position requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs. It involves extended periods of standing and mobility, handling and lifting items, and close visual and communication tasks. The role is full-time, with 40 anticipated weekly hours. The stated pay range is $65.00–$85.00 per hour; actual compensation depends on factors such as experience, education, and geography. Eligible benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a pharmacist.
Ability to concentrate, shift between tasks, confirm prescription information and label accuracy, and support patient and business needs.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, active listening, and ability to convey and receive detailed spoken instructions accurately.
Mathematical reasoning skills, including calculating quantities to dispense and days’ supply.
Problem-solving skills to identify challenging interactions and select an appropriate course of action.
Ability to lead by example, delegate tasks, empower and motivate team members, reinforce standards, and foster collaboration.
Adaptability, accountability, and ability to navigate changing circumstances.
Ability to be mobile and remain upright for extended periods; reach, stretch, stoop, handle items, and perform repetitive finger movements and precision tasks.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small items.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Regular and predictable attendance, including nights and weekends.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Lead and develop the pharmacy team, modeling best practices and setting expectations for patient care and performance.
Provide and oversee safe dispensing, patient counseling, immunizations, and other appropriate pharmacist-delivered clinical services.
Oversee pharmacy workflow and bench shifts; coach team members and follow up on performance measures and opportunities.
Promote safe and accurate prescription fulfillment by following and enforcing workflow procedures and safety guardrails.
Provide compassionate patient service, collaborate with patients’ healthcare teams, and proactively resolve insurance and medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard and train new technicians and pharmacists for the store and district, and track timely completion of training and licensure requirements.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a talent pipeline of cross-trained colleagues and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and results validation; deliver annual reviews and address performance gaps.
Develop or delegate and oversee preparation of the pharmacy schedule, while remaining flexible to scheduling and business needs.
Review business reporting and create action plans to address workflow, service, patient care, and compliance gaps.
Build a safe, empowering, inclusive team culture and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered testing and prescribing services where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate; perform additional tasks as directed by a supervisor or manager.