Pharmacy Manager

Walgreens•Peoria Heights, IL

6d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in compliance with applicable regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, and patient experience, and leads pharmacy staff performance, engagement, training, coaching, and formal performance management. The position combines direct pharmacist duties and pharmacy operations leadership. It includes counseling patients and coordinating with medical providers and insurers; maintaining compliant, accurate prescription services; managing pharmacy staff and workflow; supporting pharmacy systems and inventory; and developing the pharmacy business through relationships with the local healthcare community. The role also maintains required credentials and develops its own professional knowledge and skills.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, resolve patient issues, and provide courteous, empathetic customer service.
Promote awareness and use of pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with regulations, company policies, and standards; establish efficient workflow, oversee scheduling and role assignments, coordinate activities, and manage pharmacy opening, closing, and shift changes.
Apply the Good Faith Dispensing policy and applicable state and federal controlled-substance laws when filling prescriptions.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients with their use; identify opportunities to improve productivity.
Ensure insurance claims are processed accurately, resolve claim and patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
Maintain required licenses, credentials, and certifications for clinical services.
Maintain and enhance pharmacy and healthcare knowledge, complete required education credits and training, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify trends and improvement opportunities.
Develop relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.