Pharmacy Manager

Walgreens•Amarillo, TX

7d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and clinical healthcare services to patients, while ensuring medications are accurately compounded, reviewed, dispensed, and verified in accordance with applicable regulations and company policies. The role manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The Pharmacy Manager leads pharmacy operations, including dispensing and medication management, regulatory compliance, scheduling, and pharmacy maintenance. The position also oversees staff hiring and performance management, develops relationships with the local medical community, promotes health and wellness services, and identifies opportunities to improve business and patient outcomes.

Requirements

BS in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average leadership-behavior rating of at least 3.0 on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average leadership-behavior rating of 3.7 or above on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and model Walgreens customer-service practices.
Promote pharmacy consultations, medication management, immunizations, diagnostic testing, and other clinical or wellness services to enhance patient experience.
Participate in community events as requested by store or district leadership.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medications, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, shift changes, and opening and closing procedures.
Collaborate with the Store Manager to develop strategic business opportunities and support pharmacy operations.
Maintain knowledge of pharmacy technology systems and support staff and patients with those systems; identify productivity improvements.
Ensure insurance claims are processed accurately, resolve patient issues with insurers and providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions and address medication questions, alternatives, interactions, allergies, and related care needs.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews where applicable under company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, promote teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential staff and collaborate with the Store Manager on career progression; address employee relations concerns and support staff morale.
Maintain required licenses, credentials, and certifications; complete required education and training and pursue professional development.
Keep pharmacy staff informed of relevant corporate health and wellness services and strategy.
Analyze pharmacy financial, customer-service, and inventory data; oversee asset protection and inventory management and identify performance trends and improvement opportunities.
Build relationships with local healthcare providers and promote pharmacy services in the community to support growth and health-and-wellness awareness.