Pharmacy Manager

CVS Health • 05299 - Louisiana CVS Pharmacy, L.L.C., LA

21d • $65 - $85 • Onsite

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. The role models CVS Health’s purpose and standards, supports awareness of new programs, onboards pharmacy team members, and recognizes colleague achievements. The manager works at the pharmacy bench, coordinates the team, counsels patients, and ensures compliance with legal and regulatory requirements.

The manager oversees pharmacy operations, staff performance, scheduling, training, inventory, workflow, patient experience, and compliance. They partner with the Store Manager to maintain a pipeline of cross-trained colleagues, collaborate with the broader healthcare team, and support access to clinical services where permitted. They help establish a safe, inclusive, and empowering team culture, maintain relevant clinical and technical skills, and comply with applicable laws, professional standards, ethical principles, and company policies.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not listed on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer-service and team-orientation skills, including responding appropriately to patients’ needs and reactions.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning skills for prescription calculations, including quantity and days’ supply.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to work nights and weekends and remain flexible for scheduling and business needs.
• Physical ability to remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and maintain close visual acuity.
• Ability to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently; consistently move objects requiring negligible force.
• Ability to communicate and receive detailed information orally.
• Leadership skills, including delegation, motivation, coaching, feedback, accountability, adaptability, and problem-solving.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer-service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Manage and develop the pharmacy team, modeling compassionate care and setting performance expectations.
• Provide and oversee safe and appropriate dispensing, patient counseling, and immunizing practices.
• Lead pharmacy team members during bench shifts; coach them and follow up on pharmacy performance measures.
• Direct the team’s use of pharmacy workflow procedures and safety guardrails to support accurate prescription fulfillment.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, including protecting cold-chain products.
• Conduct onboarding and training for newly hired Technicians and Pharmacists in the store and district, and monitor progress toward training and licensure requirements.
• Ensure compliance with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance using observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reports and develop action plans to address workflow, service, patient-care, and compliance gaps.
• Create a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking relevant action.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support pharmacist-delivered clinical services, including testing and prescribing where permitted, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Demonstrate attention, focus, customer service, communication, mathematical reasoning, and problem-resolution skills.
• Lead by example; delegate, motivate, coach, provide feedback to, discipline, or terminate team members as appropriate; and perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources for physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed