Pharmacy Manager

Walgreens•Daly City, CA

About The Position

The Pharmacy Manager provides empathetic medication counseling and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and formal performance management. The Pharmacy Manager delivers patient-centered service and promotes awareness of Walgreens healthcare services. The position also manages pharmacy operations and regulatory compliance, supports pharmacy technology and insurance claims processing, maintains the pharmacy department, and prepares required records and reports. The manager collaborates with the Store Manager on staffing, performance, business opportunities, community relationships, and health and wellness initiatives. Walgreens was founded in 1901 and serves customers and patients through approximately 8,500 stores in the U.S. and Puerto Rico. The company reports approximately 220,000 team members, including nearly 90,000 healthcare service providers, and describes its mission as building trusted relationships that create healthier futures for customers, patients, team members, and communities. This role remains open until filled. Salary depends on factors including geography, skills and abilities, education, and experience; a specific salary range is not included in the supplied posting.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve concerns, answer questions, and model customer service practices that promote a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medications, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance laws, including the Good Faith Dispensing policy.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology related to workflow, fulfillment, billing, clinical documentation, training, inventory, and point-of-sale registers.
Identify productivity improvements and ensure accurate insurance claim processing; resolve patient issues with insurers and medical providers and conduct or participate in third-party audits.
Follow up with medical providers about prescriptions, dosages, refills, interactions, allergies, alternatives, and questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration, exception resolution, and patient issue resolution; conduct virtual product reviews according to company procedures when working in virtual environments.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and other documentation required to operate the pharmacy business under state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination as necessary, and ensure compliance with employment laws.
Partner with the Store Manager to set expectations and goals, promote teamwork, and foster a shared vision; recognize staff improvements and manage rewards programs.
Oversee staff training and conduct formal performance reviews; identify high-potential team members and collaborate on career progression.
Address employee relations concerns, support employee welfare, resolve complaints and conflicts, and maintain team morale.
Maintain required licensing, credentialing, and certification for clinical services; complete required education credits, training, and learning modules.
Keep pharmacy and healthcare knowledge current, pursue management and retail best practices, monitor personal performance, seek feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify performance trends and improvement opportunities.
Build relationships with local healthcare providers and promote the pharmacy in the community to support business growth and health and wellness awareness.