Pharmacy Manager

CVS Health•Jacksonville, FL

7d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and maintain safe, accurate, and compliant pharmacy operations. The role models CVS Health’s values, supports colleagues through change, identifies performance opportunities, and fosters a culture of safety, empowerment, inclusion, and compassionate care. The manager oversees pharmacy operations and team performance, including prescription fulfillment, patient counseling, immunizations, inventory management, staff onboarding and training, scheduling, and compliance with applicable laws and regulations. The role partners with the Store Manager and other pharmacy leaders, uses business reporting to identify operational gaps and develop action plans, and supports access to clinical care through pharmacist-delivered services where permissible. The manager must remain flexible to scheduling and business needs, maintain relevant clinical and technical skills, and provide direct leadership, coaching, feedback, and performance management for pharmacy colleagues.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer-service approach and ability to understand and respond appropriately to patients’ reactions.
Verbal and written communication skills to interact with patients and colleagues.
Active listening skills, including giving full attention, understanding others’ points, asking appropriate questions, and avoiding inappropriate interruptions.
Ability to use math to determine quantities to dispense, days’ supply, and bottle requirements.
Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
Ability to lead by example, delegate, motivate, coach, provide feedback, and foster a collaborative work environment.
Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and handle items with repetitive finger movements and precise control.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and develop the pharmacy team to deliver safe, appropriate dispensing, counseling, immunizations, and high-quality patient care.
Oversee the pharmacy team during bench shifts, coach colleagues, follow up on performance, and improve pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support accurate prescription fulfillment.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians who are learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and track completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write, delegate, and oversee the pharmacy schedule.
Review business reporting and create action plans to address gaps in workflow, service, patient care, and compliance.
Build a safe, inclusive, and engaging team culture, invite feedback, and take appropriate action to support psychological safety.
Maintain clinical and technical skills, complete required trainings and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate colleagues, foster collaboration, solve problems, adapt to changing circumstances, and take accountability.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.