Pharmacy Manager

CVS Health•Boston, MA

3d•Onsite

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care and cultivate a culture of excellence, safety, inclusion, and accountability. They work at the bench, model best practices, coach colleagues, oversee pharmacy operations, and ensure prescriptions are dispensed safely and accurately in compliance with applicable laws and regulations. The role includes supporting immunization and pharmacist-delivered clinical services where permitted, managing inventory, onboarding and training pharmacy staff, overseeing performance, reviewing operational reporting, and partnering with the Store Manager on talent and business needs. Managers must remain flexible to meet scheduling and business needs, including nights and weekends, and contribute to a positive, engaging team environment.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team-orientation skills, including responding appropriately to patients’ reactions.
Verbal and written communication skills, active listening, and ability to convey and receive detailed information accurately.
Mathematical reasoning skills, including calculating quantities and days’ supply for prescriptions.
Problem-resolution skills and judgment when handling challenging patient or colleague interactions.
Ability to complete the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; and visually inspecting small details.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Leadership skills, including delegation, motivation, coaching, feedback, accountability, and adapting to changing circumstances.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Provide safe and appropriate prescription dispensing, patient counseling, and immunization services.
Lead and coach the pharmacy team during bench shifts, strengthen performance measures, and follow up consistently on performance opportunities.
Ensure pharmacy workflow procedures and safety guardrails are followed to support accurate prescription fulfillment.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, tracking completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure required training for licensure is completed.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, provide annual reviews, and address gaps.
Write or delegate and oversee the pharmacy schedule while adapting to scheduling and business needs.
Review business reporting, identify operational gaps, and develop action plans related to workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture, encourage feedback, and take appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, testing, and prescribing where permitted.
Comply with applicable laws, regulations, professional and ethical standards, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Demonstrate regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Lead by example, delegate tasks, motivate team members, solve problems, adapt to change, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.