Pharmacy Manager

CVS Health•Rochester, MN

12d•$65 - $85

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, cultivate a culture of excellence, and support safe, compliant pharmacy operations. They model genuine care, lead through change, coach team members, recognize success, and identify and address performance opportunities. The role includes working at the bench, providing meaningful patient counseling, and ensuring compliance with legal and regulatory requirements. The Pharmacy Manager directly manages the pharmacy team and oversees prescription fulfillment, patient services, immunizations, inventory, onboarding and training, regulatory compliance, staffing, performance management, and operational improvement. The manager partners with the Store Manager and pharmacy colleagues to maintain staffing and talent pipelines, and supports pharmacist-delivered clinical services where permitted. The role also involves maintaining clinical and technical skills and following applicable laws, professional standards, ethical principles, and CVS Health policies. The position requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within designated timeframes. It involves prolonged standing and mobility, handling and lifting items, reaching, repetitive finger movements, stooping, close visual work, and accurately communicating detailed information. The role is full-time, with 42 anticipated weekly hours. The typical pay range is $65.00–$85.00 per hour, and the position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay. Full-time benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
Ability to use mathematics to determine prescription quantities and days’ supply.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, and stoop; perform repetitive finger movements and precise machine adjustments; and complete close visual work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Team management and leadership skills, including delegation, motivation, coaching, feedback, problem-solving, adaptability, and accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead the pharmacy team during bench shifts, coach team members, follow up on performance, and strengthen pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Conduct onboarding for new Technicians and Pharmacists in the store and district, provide CVS workflow training, and monitor required training and licensure progress.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a talent pipeline of cross-trained colleagues and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation; conduct annual performance reviews and address gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture and psychological safety by welcoming feedback and taking relevant action.
Maintain clinical and technical skills through required training and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing services where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to change, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.