Pharmacy Manager
About The Position
The Pharmacy Manager provides empathetic pharmacy consulting services to patients on the effective use of medications and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately under applicable regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, and staff development through training, coaching, and formal performance management. The position manages pharmacy operations and compliance, including prescription dispensing, controlled-substance requirements, insurance claims, pharmacy systems, records, and reporting. It also leads and develops pharmacy staff in partnership with the Store Manager, supports community health and business growth, and maintains required professional credentials and knowledge.
Requirements
- BS in Pharmacy or Pharm.D. from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
- Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
- For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
Responsibilities
- Provide patient consultation on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
- Deliver a positive patient experience, resolve issues, anticipate patient needs, and promote Walgreens pharmacy and healthcare services.
- Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
- Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription verification, interpretation, and dispensing.
- Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing and controlled-substance laws.
- Establish efficient pharmacy workflows; oversee staff scheduling and role assignments; coordinate activities; and manage pharmacy opening, closing, and shift changes.
- Collaborate with the Store Manager to define and develop strategic business opportunities.
- Maintain knowledge of pharmacy technology systems and support staff and patients with those systems; identify opportunities to improve productivity.
- Ensure insurance claims are processed accurately, resolve insurance and patient issues, and conduct or participate in third-party audits.
- Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer provider questions.
- Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when applicable.
- Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
- Prepare and submit records, reports, and documentation required by state and federal law.
- Collaborate with the Store Manager on hiring, discipline, and termination; help ensure employment-law compliance.
- Set expectations and goals with the Store Manager, foster teamwork, recognize performance improvements, oversee staff training, and conduct formal performance reviews.
- Identify high-potential team members and collaborate with the Store Manager on career progression.
- Address employee relations concerns, complaints, and conflicts, and support team-member morale and welfare.
- Maintain required licenses, credentials, and certifications for clinical services; complete required education credits and training.
- Maintain and enhance pharmacy, healthcare, retail, and management knowledge; pursue professional development and seek feedback and coaching.
- Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
- Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify trends and improvement opportunities.
- Build relationships with local healthcare providers and promote the pharmacy in the community to support business growth and health and wellness awareness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
