Pharmacy Manager

CVS Health•Clifton, NJ

15d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to deliver exceptional patient care, promote best practices, and manage change and performance opportunities. The role models compassionate care, supports team onboarding and recognition, and works in the pharmacy while ensuring effective counseling and compliance with legal and regulatory requirements. The Pharmacy Manager oversees pharmacy operations and staff, including safe and accurate prescription fulfillment, immunization services, inventory practices, patient issue resolution, training and licensure progress, regulatory compliance, scheduling, performance management, and operational improvement. The role partners with the Store Manager and other pharmacy leaders, promotes a safe and inclusive team culture, maintains clinical and technical skills, and supports pharmacist-delivered clinical services where permitted. This full-time position has anticipated hours of 40 per week and requires regular, predictable attendance, including nights and weekends. The listed pay range is $65.00–$85.00 per hour. The role is eligible for a CVS Health bonus, commission, or short-term incentive program, in addition to a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, pivot quickly between tasks, and confirm prescription information and label accuracy.
Ability to provide friendly customer service, recognize patients’ reactions, and respond appropriately.
Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
Mathematical reasoning skills, including calculating quantities, days’ supply, and bottles needed for prescriptions.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to lead, delegate, motivate, coach, provide feedback, solve problems, adapt, and take accountability.
Ability to meet the physical demands of the position, including remaining upright for extended periods, lifting, reaching, repetitive finger movements, stooping, close visual work, and handling objects with varying levels of force.
Ability to accurately convey detailed spoken instructions and receive detailed oral information.
Regular and predictable attendance, including nights and weekends.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market in other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts; coach team members and follow up to strengthen pharmacy performance measures.
Ensure safe and accurate prescription fulfillment by following and directing adherence to workflow procedures and safety guardrails.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and ensure timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual performance reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Establish a culture of safety, empowerment, and inclusion; invite feedback and take appropriate action to support psychological safety.
Maintain clinical and technical skills, complete required trainings and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to changing circumstances, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.