Pharmacy Manager

CVS Health•Monroe, NY

19d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and guide the team through change. The role models compassionate care, identifies performance opportunities, supports new programs, onboards pharmacy colleagues, and recognizes team success. The manager also works at the pharmacy bench, provides patient counseling, and ensures work complies with legal and regulatory requirements. Responsibilities include managing pharmacy operations and team performance; supporting safe, accurate prescription fulfillment; promoting positive patient experiences and immunizations; maintaining inventory practices, including cold-chain protection; onboarding and training technicians and pharmacists; ensuring compliance with pharmacy regulations and company policies; managing staff performance and schedules; reviewing business reporting and developing action plans; and fostering an inclusive, psychologically safe team culture. The manager also maintains clinical and technical skills and supports pharmacist-delivered testing and prescribing services where permitted. The role requires regular, predictable attendance, including nights and weekends, and the ability to complete required training on time. It involves customer service, communication, mathematical reasoning, problem resolution, team leadership, and physical activity including standing, reaching, repetitive hand movements, bending, and lifting. The position is full-time, with 39 anticipated weekly hours. The stated typical pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer-service and team-orientation skills, including responding appropriately to patients.
Verbal and written communication skills, active listening, and ability to exchange detailed information accurately.
Mathematical reasoning skills, including calculating quantities and days’ supply for prescriptions.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, provide feedback, and manage team performance.
Adaptability, accountability, and problem-solving skills.
Ability to remain mobile and upright for extended periods; reach, stoop, and perform repetitive finger and hand movements; and handle items and equipment with precision.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Close visual acuity for tasks such as reading, transcribing, computer work, and inspection of small items.
Ability to receive and convey detailed information through oral communication.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer-service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team to deliver exceptional patient care and promote best practices.
Model compassionate care, provide patient counseling, and support safe and appropriate dispensing and immunization practices.
Oversee the pharmacy team during bench shifts, coach team members, follow up on performance, and strengthen pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to ensure safe and accurate prescription fulfillment.
Help patients by collaborating with their healthcare teams and proactively resolving insurance or medication issues.
Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained to work in the pharmacy and track their required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation; deliver annual performance reviews and address gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address operational, workflow, service, patient-care, and compliance gaps.
Build a safe, empowering, inclusive team culture, invite feedback, and take appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example; delegate tasks; motivate, coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.