Pharmacy Manager

Walgreens•San Mateo, CA

4d•$74 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions and offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and formal performance management. The position is responsible for patient service and counseling, pharmacy operations and regulatory compliance, staffing and performance management, ongoing training and professional development, communication of company health and wellness strategies, analysis of pharmacy performance, and business planning. It includes building relationships with the local medical community and promoting pharmacy and health and wellness services in the community.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing. More specific state requirements take precedence where applicable.
Experience performing prescription-dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, resolve issues, and model customer service practices that promote a positive patient experience.
Anticipate patient needs and promote Walgreens pharmacy and healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties including compounding, drug therapy reviews, medication verification, medication management, and dispensing prescriptions accurately.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients in using them; identify opportunities to improve productivity.
Ensure accurate processing of insurance claims, resolve payment rejections, work with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when applicable.
Oversee pharmacy maintenance, housekeeping, repairs, cleaning, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and work with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team member morale and welfare.
Maintain required licenses, credentials, and certifications; complete required education credits and company training.
Maintain and enhance pharmacy, healthcare, retail, and management knowledge; pursue professional development and seek constructive feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory data; oversee asset protection and inventory management; identify performance trends and improvement opportunities.
Build relationships with local physicians, nurses, and other healthcare providers; promote the pharmacy business and support community health and wellness awareness.