Pharmacy Manager

CVS Health•Tallahassee, FL

5d•$65 - $85•Onsite

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and support safe, compliant pharmacy operations. The role models CVS Health’s values, coaches team members, supports onboarding and training, and identifies performance opportunities. The Pharmacy Manager works at the bench, provides meaningful patient counseling, and ensures the team follows legal, regulatory, workflow, and safety requirements. The role manages pharmacy operations and team performance, including prescription fulfillment, immunizations, inventory, patient service, scheduling, training, regulatory compliance, and business reporting. The manager partners with the Store Manager and pharmacy colleagues, supports clinical services where permitted, and builds a safe, inclusive, and empowering team culture. Regular and predictable attendance, including nights and weekends, is required.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, shift between tasks, and verify prescription information and label accuracy.
Customer service and team orientation, including the ability to respond appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening and accurately conveying important instructions.
Mathematical reasoning skills for prescription calculations, such as quantity and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead; perform repetitive finger movements; extend arms; adjust machines precisely; stoop and bend; and perform close visual work.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.
Ability to receive detailed oral information and express or exchange ideas verbally, including conveying detailed instructions accurately.
Leadership and team-management skills, including delegation, collaboration, motivation, coaching, problem-solving, adaptability, and accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up on pharmacy performance measures.
Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, conduct annual reviews, and address performance gaps.
Remain flexible to meet scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reports and develop action plans to address workflow, service, patient care, and compliance gaps.
Build a safe, inclusive, and empowering team culture, invite feedback, and take relevant action.
Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted.
Comply with relevant laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example; delegate, motivate, coach, provide feedback to, and when necessary discipline or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.