Pharmacy Manager

CVS Health•Erie, PA

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and support safe, accurate, and compliant pharmacy operations. The role models compassionate care, leads through change, coaches team members, identifies performance opportunities, and recognizes colleagues’ success. The Pharmacy Manager also works at the bench, provides meaningful patient counseling, supports immunization services and pharmacist-delivered clinical care where permissible, and ensures adherence to legal, regulatory, ethical, and company requirements. The manager oversees pharmacy staffing, training, onboarding, performance management, inventory practices, workflow, reporting, and action planning. They partner with the Store Manager to maintain a pipeline of cross-trained colleagues and coordinate with the Rx District Leader when additional support is needed. The role requires flexibility to meet scheduling and business needs, including nights and weekends, and contributes to a safe, inclusive, and engaging workplace.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills for prescription dispensing calculations.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to perform the stated physical demands, including remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting the specified amounts of force.
Ability to communicate detailed spoken instructions accurately and receive detailed information orally.
Team-management and leadership skills, including delegation, motivation, coaching, feedback, accountability, adaptability, and problem-solving.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, modeling compassionate patient care and setting expectations for performance.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, follow up consistently, and strengthen pharmacy performance measures.
Ensure safe and accurate prescription fulfillment by following and directing compliance with pharmacy workflow procedures and safety guardrails.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Conduct onboarding and training for new Technicians and Pharmacists, ensuring timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx District Leader when needed.
Partner with the Store Manager to maintain a talent pipeline of cross-trained colleagues and ensure required training for licensure is completed on time.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, validation, annual reviews, and follow-up.
Remain flexible for scheduling and business needs; write or appropriately delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, testing, and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Provide team leadership by delegating, empowering, motivating, coaching, reinforcing standards, giving feedback, and addressing performance, including discipline or termination when necessary.
Complete additional tasks as directed by a Supervisor or Manager.