Pharmacy Manager

Walgreens • Edgewater, FL

18d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and interactions, and delivers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The manager ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The role manages pharmacy workflow, financial performance, inventory, patient experience, staff engagement, and staff development through training, coaching, and performance management.

The manager oversees pharmacy operations, including patient counseling, prescription dispensing, controlled-substance compliance, insurance claims, pharmacy systems, documentation, and department maintenance. The role collaborates with the Store Manager and healthcare providers, supports community health and business development, analyzes performance, and manages pharmacy staff hiring, performance, and employee relations.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
• Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, provide assistance, resolve issues, and model customer-service practices that support a positive patient experience.
• Promote Walgreens healthcare services, anticipate patient needs, and participate in community events as requested.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medications, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, prescription interpretation, and dispensing.
• Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled-substance laws.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, team activities, pharmacy opening and closing, and shift changes.
• Collaborate with the Store Manager to define and develop strategic business opportunities.
• Maintain knowledge of pharmacy information technology and support staff and patients in using pharmacy systems.
• Identify productivity opportunities and ensure insurance claims are processed accurately; resolve issues with insurers and medical providers and participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to discuss alternatives or answer questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support on patient registration, exception resolution, and patient issues; conduct virtual product reviews according to company procedures when applicable.
• Oversee pharmacy department maintenance, housekeeping, repairs, equipment, and layout changes.
• Prepare and submit required records, reports, and other documentation under state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination; support legal compliance, team expectations, teamwork, and shared goals.
• Train pharmacy staff, conduct performance reviews, recognize improvements, identify high-potential employees, and support career progression.
• Address employee relations concerns, complaints, conflicts, and team morale.
• Maintain required licenses, credentials, and certifications; complete required education credits and training.
• Keep pharmacy, healthcare, retail, and management knowledge current and pursue professional development and feedback.
• Communicate relevant corporate health and wellness information and strategies to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory, and identify improvement opportunities.
• Build relationships with local healthcare providers, promote the pharmacy in the community, and support community health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager