Pharmacy Manager

Walgreens • Massapequa, NY

4d

About The Position

The Pharmacy Manager provides empathetic medication counseling and clinical healthcare services, including immunizations, diagnostic testing, disease state management, and patient outcome services. The manager ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The role oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, and professional development. The Pharmacy Manager also maintains required credentials and develops relationships with the local medical community and broader community to support pharmacy services and business growth.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
• Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled substance laws.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• Supervisory experience planning, organizing, and directing pharmacy staff work.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.

Responsibilities

• Engage patients, answer questions, resolve issues, anticipate needs, and promote a positive patient experience.
• Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by store or district leadership.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
• Ensure pharmacy operations comply with applicable laws, regulations, company policies, and standards, including Good Faith Dispensing and controlled substance requirements.
• Establish efficient pharmacy workflows; oversee scheduling, role assignments, team coordination, opening and closing, and shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities and improve productivity.
• Maintain knowledge of pharmacy technology systems and support staff and patients with those systems.
• Ensure insurance claims are processed accurately; resolve issues with insurers and providers and conduct or participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and discuss alternatives or answer questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, disease state management, and other healthcare services.
• Partner with centralized support on patient registration, exception resolution, and patient issues; follow company procedures for virtual product review in virtual environments.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functioning and efficient department.
• Prepare and submit records, reports, and other documentation required by law and company procedures.
• Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
• Set expectations and goals with the Store Manager, promote teamwork, recognize staff improvements, and oversee training and formal performance reviews.
• Identify high-potential team members and collaborate with the Store Manager on career progression; address employee relations concerns and support team morale.
• Maintain required licensing, credentialing, and certifications; complete required education credits and company training.
• Keep pharmacy and healthcare knowledge current, pursue best practices, monitor personal performance, solicit feedback, and seek mentorship and coaching.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
• Develop relationships with local healthcare providers and promote pharmacy services and growth opportunities in the community.
• Support the Store Manager in expanding community awareness of health and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager