Pharmacy Manager

Walgreens•Akron, OH

14d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic medication counseling and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The Pharmacy Manager oversees efficient pharmacy operations, financial performance, inventory, patient experience, and the performance, engagement, training, and professional development of pharmacy staff. The position delivers patient consultations and medication management, oversees prescription dispensing and pharmacy compliance, coordinates workflow and staffing, supports pharmacy systems and insurance billing, and manages pharmacy facilities and documentation. It also leads staff hiring, coaching, performance management, and employee relations; analyzes financial, service, and inventory data; and builds relationships with the local medical community to promote pharmacy and community health services. The role requires a pharmacy degree, current pharmacist licensure in the states within the district, and immunizer certification or willingness to obtain it within 90 days of hire.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors in the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors in the last performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer-service practices that create a positive patient experience.
Promote awareness and use of pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by management.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescribed medications.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including controlled-substance laws and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities and support health and wellness initiatives.
Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology; identify productivity improvements.
Ensure insurance claims are processed accurately and resolve patient issues with insurers and medical providers, including through third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to discuss alternatives or answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when applicable.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, promote teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate on career progression.
Address employee relations concerns and support team morale by checking on employee welfare and resolving complaints and conflicts.
Maintain required licenses, credentials, and certifications; complete required education credits and company training.
Maintain and enhance pharmacy, healthcare, retail, and management knowledge, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory, and identify trends and improvement opportunities.
Build relationships with local physicians, nurses, and other healthcare providers, and promote pharmacy services and growth opportunities in the community.