Pharmacy Manager

CVS Health•Kansas City, MO

19d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The manager models compassionate care, oversees pharmacy operations and bench shifts, and ensures safe, accurate prescription fulfillment and compliance with legal and regulatory requirements. The role includes coaching and recognizing colleagues, onboarding and training pharmacy team members, supporting immunizations and clinical services, managing inventory, and partnering with the Store Manager on staffing and talent development. The Pharmacy Manager also reviews business reporting, develops action plans, fosters a safe and inclusive team culture, maintains clinical and technical skills, and follows all applicable laws, professional standards, and company policies. The position requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within designated timeframes. It involves sustained mobility and standing, handling and moving items, repetitive hand and finger movements, reaching, stooping, close visual work, and occasional lifting or exerting force up to 20 pounds. The role also requires communicating accurately, collaborating with patients and colleagues, resolving problems, and leading, coaching, and managing pharmacy team members.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to maintain attention and focus, pivot between tasks, and confirm prescription information and label accuracy.
Customer-service and team-orientation skills, including noticing and appropriately responding to patients’ reactions.
Verbal and written communication skills, active listening, and ability to convey detailed spoken instructions accurately.
Mathematical reasoning skills to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Problem-resolution skills to choose an appropriate course of action in challenging patient or colleague interactions.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; control precision; and stoop to move items between low and high positions.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; consistently move objects using negligible force.
Ability to express and exchange ideas verbally and receive detailed information through oral communication.
Leadership skills, including delegation, motivation, coaching, feedback, accountability, and adaptability.
Ability to work in the home store and across the market at other locations to meet business needs.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.

Responsibilities

Lead and develop the pharmacy team, model best practices, and cultivate a culture of excellence, safety, empowerment, and inclusion.
Manage and improve patient health through safe and appropriate dispensing, counseling, immunizing, testing, and prescribing services where permissible.
Oversee the pharmacy team during bench shifts and strengthen performance through coaching, follow-up, and recognition.
Ensure safe and accurate prescription fulfillment by following and directing the team to follow workflow procedures and safety guardrails.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance and medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and track completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure completion of required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
Remain flexible for scheduling and business needs, and write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
Maintain relevant clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, motivate team members, foster collaboration, solve problems, adapt to change, and provide feedback, discipline, or termination as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.