Pharmacy Manager

CVS Health • New Albany, OH

19d

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and manage change and performance. They model compassionate care, support colleagues’ growth and success, and oversee safe, accurate, compliant pharmacy operations. The role includes direct management of pharmacy team members and coordination with the Store Manager and district colleagues. Managers also maintain clinical and technical skills and support pharmacist-delivered clinical services where permitted.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a pharmacist.
• Ability to complete required training within the designated timeframe.
• Attention, focus, and ability to switch between tasks to meet patient and business needs.
• Ability to verify prescription information and label accuracy.
• Customer service, teamwork, and effective verbal and written communication skills.
• Active listening skills.
• Mathematical reasoning skills, including calculating quantities and days’ supply for prescriptions.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to perform the stated physical demands, including standing or remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described.
• Ability to convey and receive detailed information orally.
• Leadership, delegation, motivation, coaching, feedback, adaptability, accountability, and problem-solving skills.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Help manage and improve patient health through safe dispensing, counseling, and immunizing practices.
• Lead pharmacy staff during bench shifts, coach team members, monitor performance measures, and follow up on opportunities for improvement.
• Direct pharmacy workflow and safety procedures to support accurate prescription fulfillment.
• Promote empathetic patient experiences, collaborate with patients’ healthcare teams, and resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, including protection of cold-chain products.
• Onboard and train new Technicians and Pharmacists, monitor training progress, and support timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy requirements and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, deliver annual reviews, and address performance gaps.
• Adapt scheduling to business needs and write or oversee the pharmacy schedule.
• Review business reports and develop action plans addressing workflow, service, patient care, and compliance.
• Build a safe, empowering, inclusive team culture and invite feedback, taking appropriate action.
• Maintain relevant clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance requirements and patient privacy and security.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example; delegate, motivate, coach, provide feedback, discipline, and, when appropriate, terminate pharmacy team members.
• Complete additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• CVS Health bonus, commission, or short-term incentive program, in addition to base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed