Pharmacy Manager

SpartanNash•Grand Rapids, MI

14d

About The Position

The Pharmacy Manager is responsible for managing and operating the pharmacy department at the store level. This includes prescription services, inventory control, customer service, regulatory compliance, adherence to company policies, and management of pharmacy staff. The role also oversees pharmacy programs and records, supports positive customer outcomes, and maintains department performance against company metrics and budget goals. The position requires maintaining current knowledge of legal regulations, industry trends, and pharmacy best practices, and recommending improvements to programs and processes. Additional responsibilities may be assigned as needed.

Requirements

Bachelor's degree in Pharmacy or a related field.
Two years of experience as a pharmacist.
Pharmacy license in good standing in the state of operation.
Strong knowledge of HIPAA Privacy and Security Rules, pharmacy laws, rules, and guidelines.
Excellent written and verbal communication skills.
Strong management, organization, attention to detail, and problem-solving skills.
Ability to lead a team and work well with associates at all levels.
Working knowledge of perpetual inventory procedures and management.
Proficiency in Word and Excel.

Nice To Haves

Doctorate degree in Pharmacy.
Immunization Certification.
Bilingual skills, helpful based on the demographic region.

Responsibilities

Manage store-level pharmacy operations, including prescriptions, inventory control, and customer service.
Maintain compliance with applicable federal and state regulations and company policies.
Process or oversee new and refill prescription requests from customers and clinics, filling them efficiently, accurately, and courteously.
Maintain pharmacy records, including customer profiles, insurance forms, pharmacy record and POS systems, inventories, control records, and registries.
Manage, maintain, and implement pharmacy programs, including security measures, immunizations, and other clinical programs; provide clinical care services as assigned.
Prepare responses to third-party pharmacy audits as needed.
Meet or exceed company pharmacy operation metrics, including gross and net profits, budgeted sales and payroll, and prescription counts.
Lead pharmacy associates, develop a positive and customer-focused store culture, implement company service programs, and model high service standards.
Manage department staffing, training, performance management, associate career development, department goals, and budget monitoring as required.
Keep current with legal regulations, industry trends, and pharmacy best practices; recommend improvements to programs and processes and support legal compliance.
Complete required continuing education and maintain a pharmacy license in good standing.