Pharmacy Manager

CVS Health • Highland Park, NJ

7d • $65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and support change while identifying and addressing performance opportunities. The role models CVS Health’s values, supports program awareness and colleague recognition, and oversees safe, accurate, legally compliant pharmacy operations. The manager works at the bench, provides meaningful patient counseling, and guides the pharmacy team in delivering compassionate care and meeting operational and clinical standards.

The position includes direct management of pharmacy colleagues and operations, coaching and performance management, onboarding and training, scheduling, inventory oversight, and collaboration with the Store Manager and district colleagues. The Pharmacy Manager also supports pharmacist-delivered clinical services where permitted, maintains current clinical and technical skills, and ensures compliance with applicable laws, regulations, professional standards, ethical principles, and company policies. The role requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within designated timeframes.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not listed on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer service skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Verbal and written communication skills for interacting with patients and colleagues.
• Active listening skills, including giving full attention, understanding others’ points, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle counts for prescriptions.
• Problem-resolution skills for choosing appropriate actions in challenging patient or colleague interactions.
• Ability to complete required training within designated timeframes.
• Ability to work nights and weekends as part of regular and predictable attendance.
• Ability to remain mobile and upright for extended periods, lift, scan, and bag items, reach overhead and in multiple directions, perform repetitive finger movements, make precise machine adjustments, stoop and bend, and perform close-visual-acuity tasks.
• Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.
• Ability to accurately convey detailed spoken instructions and receive detailed information through oral communication.
• Leadership skills, including setting a positive tone, delegating, empowering colleagues, motivating the team, problem-solving, adapting, and taking accountability.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Manage and develop the pharmacy team, modeling compassionate care, safety, excellence, and inclusion.
• Promote safe and appropriate dispensing, patient counseling, and immunization practices to help manage and improve patient health.
• Oversee pharmacy operations during bench shifts and strengthen performance through coaching and consistent follow-up.
• Direct the team in following pharmacy workflow procedures and safety guardrails to ensure safe and accurate prescription fulfillment.
• Deliver positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations, and identify and support Pharmacy Technicians who are learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and monitor timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance using observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans to address gaps in workflow, service, patient care, and compliance.
• Build a safe, empowering, inclusive team culture and invite feedback, taking relevant action to promote psychological safety.
• Maintain clinical and technical skills, complete company-required training and CME, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
• Comply with relevant laws, regulations, professional standards, ethical principles, and company policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, security, and workplace inclusion.
• Demonstrate regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
• Lead by example, delegate and empower team members, foster collaboration, motivate colleagues, solve problems, adapt to changing circumstances, and take accountability.
• Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed