Pharmacy Manager

CVS Health•Overland Park, KS

19d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, safe and accurate prescription fulfillment, and a positive patient experience. The role sets a culture of excellence, safety, empowerment, and inclusion; models compassionate care; coaches colleagues; and manages performance and operational improvement. The manager oversees pharmacy workflow, inventory, immunization services, onboarding and training, scheduling, regulatory compliance, and pharmacy operations, while partnering with the Store Manager and supporting clinical services where permitted. The position requires an active pharmacist license in the state where the store is located, an active NPI, and 1–2 years of pharmacist experience. Regular and predictable attendance, including nights and weekends, is required. The position is full-time, with 40 anticipated weekly hours.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to focus on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to verify prescription information and label accuracy.
Customer service and team orientation, including friendly assistance and appropriate responses to patients.
Verbal and written communication skills, active listening, and ability to convey and receive detailed information accurately.
Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle counts for prescriptions.
Problem-solving skills to identify challenging interactions and choose an appropriate course of action.
Ability to lead, delegate, motivate, coach, provide feedback, and manage pharmacy team performance.
Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach, stretch, stoop, and handle items; perform repetitive finger movements and precision tasks; and maintain close visual acuity.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model excellent patient care, and coach colleagues to meet pharmacy performance and service standards.
Manage and oversee pharmacy operations during bench shifts, including workflow, safe and accurate prescription fulfillment, and use of safety procedures at every workstation.
Provide patients with counseling and compassionate care, collaborate with their healthcare teams, and proactively address insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and monitor timely completion of required training and licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation and feedback, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational opportunities, and develop action plans for workflow, service, patient care, and compliance.
Foster a safe, inclusive, engaging team environment and psychological safety, inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and ongoing learning.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example; delegate tasks; motivate, coach, reinforce, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.