Pharmacy Manager

Walgreens•Orange Park, FL

5d•$67 - $91

About The Position

The Pharmacy Manager provides medication counseling and clinical healthcare services to patients, including immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in compliance with applicable regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The Pharmacy Manager leads pharmacy operations and patient service, maintains compliance with state and federal requirements, and coordinates staffing and workflow. The role also hires, coaches, trains, evaluates, and supports pharmacy staff; analyzes business and service performance; and develops relationships with local healthcare providers and the community to promote pharmacy and wellness services.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors in the most recent performance review, if on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreens.
For internal candidates: an average rating of 3.7 or above on leadership behaviors in the most recent performance review, if on file.

Responsibilities

Provide empathetic medication counseling and answer patient questions about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medications, and over-the-counter products; refer patients to medical providers when appropriate.
Deliver customer service, resolve patient concerns, anticipate patient needs, and promote pharmacy and healthcare services.
Participate in community events as requested by store or district leadership.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance requirements, including Good Faith Dispensing procedures.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, shift changes, and pharmacy opening and closing.
Collaborate with the Store Manager to develop strategic business opportunities and communicate relevant health and wellness services or strategy information to pharmacy staff.
Maintain knowledge of pharmacy information technology systems and support staff and patients using those systems; identify opportunities to improve productivity.
Ensure accurate insurance claim processing; resolve issues with insurance companies and medical providers and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product review in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functioning, presentable, efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
Maintain required licensure, credentials, and certifications; complete required education credits and training; and pursue ongoing professional development.
Analyze pharmacy financial, customer service, and inventory data; oversee asset protection and inventory management; and identify performance trends and improvement opportunities.
Build relationships with local physicians, nurses, and other healthcare providers, and promote the pharmacy and health and wellness services in the community.