Pharmacy Manager

CVS Health • Dallas, TX

10d

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, cultivate a culture of excellence, and maintain safe, accurate, and compliant pharmacy operations. The role models genuine care, coaches the team through change and performance opportunities, supports awareness of new programs, onboards pharmacy colleagues, and recognizes team success.

The manager oversees pharmacy operations and team performance, including prescription fulfillment, patient counseling, immunizations, inventory management, training and licensure progress, scheduling, compliance, and performance reviews. The role partners with the Store Manager to develop a pipeline of cross-trained colleagues and escalates regulatory or operational concerns to the Rx DL when needed. The manager reviews business reporting, develops action plans, fosters an inclusive and psychologically safe team environment, and maintains clinical and technical expertise. The position also supports pharmacist-delivered clinical services and complies with applicable laws, professional standards, ethical principles, and CVS Health policies.

This is a full-time position with 37 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The listed pay range is $65.00–$85.00 per hour; the position may also be eligible for a CVS Health bonus, commission, or short-term incentive program. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties List.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Regular and predictable attendance, including nights and weekends.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer-service and team-orientation skills, including responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurate exchange of detailed information.
• Mathematical reasoning skills for prescription calculations, such as tablet quantity and days’ supply.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to lead, delegate, motivate, coach, reinforce standards, provide feedback, and hold team members accountable.
• Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; extend arms; operate or adjust machines precisely; stoop and bend; and perform close-visual-acuity tasks.
• Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer-service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Lead and develop the pharmacy team, set a positive example, and promote a culture of excellence, safety, empowerment, and inclusion.
• Manage and improve patient health through safe and appropriate dispensing, counseling, immunizing, and pharmacist-delivered clinical services where permissible.
• Oversee pharmacy team performance during bench shifts through coaching, observation, feedback, follow-up, and action plans to address performance gaps.
• Direct the team to follow pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote empathetic patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
• Onboard new Technicians and Pharmacists for the store and district; train them on CVS workflow and monitor progress toward required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy requirements and escalate concerns to the Rx DL as needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
• Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
• Maintain relevant clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
• Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance dispensing and recordkeeping, privacy, security, and workplace safety requirements.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Delegate tasks, empower team members, foster collaboration, motivate the team, solve problems, adapt to change, and provide feedback, discipline, or termination as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Potential eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed