Pharmacy Manager

CVS Health•Detroit, MI

12d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and maintain a culture of safety, accountability, inclusion, and compassion. The manager oversees pharmacy operations and team performance, models excellent patient care, supports safe and accurate prescription fulfillment, and ensures compliance with applicable laws, regulations, professional standards, and CVS Health policies. The role includes coaching and developing team members, onboarding and training pharmacists and technicians, managing schedules and performance, reviewing operational reports, and creating action plans to address opportunities. The Pharmacy Manager also supports immunizations and pharmacist-delivered clinical services, inventory management, patient counseling, and positive patient experiences. Regular and predictable attendance, including nights and weekends, is required. The position is full-time, with anticipated weekly hours of 40, and offers a typical base pay range of $65.00–$85.00 per hour. It is eligible for a CVS Health bonus, commission, or short-term incentive program, as well as a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Problem-resolution skills to select an appropriate course of action in challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, provide feedback, and manage team performance.
Adaptability, accountability, and problem-solving skills.
Ability to meet the stated physical demands, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, visual inspection, and occasional lifting or exertion of up to 20 pounds.
Ability to communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Lead and develop the pharmacy team, modeling genuine care, best practices, and high standards of performance.
Manage patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts and improve pharmacy performance through coaching and consistent follow-up.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and monitor required training and licensure progress.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and track their required training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual performance reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety, and act on relevant feedback.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permitted.
Comply with relevant federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and reinforce standards and performance.
Coach, encourage, provide feedback to, discipline, and/or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.