Pharmacy Manager

CVS Health•Massapequa, NY

21d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to deliver safe, accurate, compassionate patient care and a positive patient experience. The role models CVS Health’s standards, coaches the team, supports operational performance, and helps patients navigate their health care through dispensing, counseling, immunizations, and pharmacist-delivered clinical services where permitted. The manager oversees pharmacy workflow, inventory, onboarding and training, regulatory compliance, scheduling, performance management, and business reporting. The role partners with the Store Manager and pharmacy colleagues to maintain staffing and talent pipelines, build an inclusive and psychologically safe team culture, and address operational or patient-care gaps. The manager must maintain relevant clinical and technical skills and comply with applicable laws, professional standards, ethics, and company policies.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate, switch tasks quickly, and confirm prescription information and label accuracy.
Friendly, helpful customer service skills and ability to understand and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
Ability to use math to determine quantities, days’ supply, and bottle counts for prescriptions.
Problem-solving skills to identify challenging interactions and choose an appropriate response.
Team management and leadership skills, including delegation, collaboration, motivation, coaching, feedback, accountability, and adaptability.
Ability to complete the role’s physical demands, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up on pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Conduct onboarding for new Technicians and Pharmacists and ensure trainees complete required training and licensure on time.
Ensure compliance with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required licensure training.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, deliver annual reviews, and address gaps.
Remain flexible to scheduling and business needs, write or oversee the pharmacy schedule, and support a safe, inclusive, engaging team.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example; delegate, motivate, coach, give feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.