Pharmacy Manager

CVS Health • Swissvale, PA

22d • $65 - $81

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and support pharmacy performance. The role serves as a model for compassionate care, safety, quality, and compliance while supporting patients through dispensing, counseling, immunizations, and pharmacist-delivered clinical services where permitted.

The manager oversees pharmacy operations and team performance, including coaching, onboarding and training, scheduling, inventory management, workflow and prescription accuracy, regulatory compliance, and performance improvement. The role partners with the Store Manager and pharmacy colleagues to build a talent pipeline, support licensure and training, and foster a safe, inclusive, and collaborative workplace. The manager must remain flexible to business needs and maintain current clinical and technical skills.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
• Friendly, attentive customer service and ability to respond appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurate communication of important instructions.
• Ability to use mathematics to determine quantities and days’ supply when filling prescriptions.
• Ability to identify challenging interactions and choose an appropriate course of action.
• Ability to lead by example, delegate, motivate, coach, provide feedback, and manage team performance.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Lead and develop the pharmacy team, modeling compassionate care and high standards of performance.
• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee pharmacy team members during bench shifts; coach them and follow up to improve pharmacy performance measures.
• Direct the pharmacy team in following workflow procedures and safety guardrails to support accurate prescription fulfillment.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
• Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, and monitor completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations, escalating concerns to the Rx DL as needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and review of results; conduct annual performance reviews and address gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
• Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
• Build a culture of safety, empowerment, inclusion, and psychological safety, and act on relevant feedback.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
• Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Demonstrate leadership through delegation, motivation, coaching, feedback, discipline, problem-solving, adaptability, and accountability.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• CVS Health bonus, commission, or short-term incentive program, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed